AIR CANADA / IBM.
THE CHALLENGE: reduce Air Canada's IT costs by $19 million
SOLUTION: five custom-designed workshops for senior IT managers
together with their senior consultants from IBM. Participants
in each management training course were first taught the MindRange™
creative thinking tools and then focused on creating new approaches
to pre-selected problem areas.
RESULTS: re-designed and innovative processes saving millions
of dollars; and much improved Air Canada-IBM client-consultant
working relationship. The management training course gave
Air Canada’s senior management and their IBM associates
new tools to deal creatively with problem solving challenges.
ABBOTT LABORATORIES, Chicago Head Office
THE CHALLENGE: Help employees of an Abbott Division improve
their work while dealing with an FDA audit throughout the
SOLUTION: a customized leadership development program of 2-day
workshops, which trained employees in quicker, more effective,
and more innovative, thinking.
RESULTS: personnel were better able to cope with the added
audit burden, while both improving morale and employing new
skills to do their regular work more effectively. The program
has now been extended to other Abbott Divisions.
EFFEM INC., CANADA
THE CHALLENGE: develop innovative processes for all managers
at both their highly automated and efficient Canadian plants.
SOLUTION: custom-designed off-site 2-day leadership development
program titled "Making Quantum Leaps", attended
by all 65 plant based managers from both the confectionary
and pet food divisions. They learned innovative thinking systems
and were also motivated to stretch their objectives.
RESULTS: in daily early-morning 15-minute meetings during
the three months following the management training course,
managers developed new processes for sourcing, operations
and scrap disposal, with significant bottom-line results.
THE CHALLENGE: solve a conflict between the sales group and
the credit department. After several major payment defaults,
the credit department held all big sales shipments to allow
time for up-to-date credit checks. This led to a slowdown
in order shipments, customer dissatisfaction, and less sales.
SOLUTION. A management training course in creative problem-solving
with senior members of both groups to jointly design a solution
that would satisfy collection needs while not delaying orders.
RESULTS: the credit group devised a "traffic light"
color-coding system for the sales group. Green for good credit
- "sell all you can & no delay"; orange for
"sell, we'll check credit, then ship": red for sell
only on prepay / c.o.d. terms. Most clients proved to be "green"
and the sales and delivery processes were seamless for them.
The leadership development program gave them new insight into
how they can best streamline their daily work.
PFIZER CANADA .
THE CHALLENGE: Pfizer Canada identifies innovation as a basic
competency for managers and professionals, who lead and work
in high-performance, inter-disciplinary teams.
SOLUTION: A leadership development program featuring training
in MindRange™ creative thinking systems for marketing,
medical/ research and other professional staff.
RESULTS: Enhanced leadership, innovative thinking, and team
performance to better tackle the challenges in a quickly evolving